Glossary of terms used on this site
S
| Term | Definition |
|---|---|
| SBUS |
The digital connection from a telephone system to a PC. Provides the ability to utilise ISDN lines for voice and data traffic. |
| Screen Popping |
The initialising and presentation of database information selected using the CLI (Calling Line Identity). Reduces the time spent searching for customer service history etc. |
| Serial Port |
Port in a PC used for the connection of external equipment such as an external modem. Also used for connection of call-logging, CTI, etc. |
| SIP |
SIP stands for Session Initiation Protocol and is a form of IP designed for handling voice and video. You can have SIP devices such as telephones and SIP trunks for making telephone calls via an Internet Telephony Provider |
| SLT |
Single Line Telephone . Used to distinguish an ordinary analogue telephone from a keyphone. Also known as a POT (Plain Ordinary Telephone). |
| SMDR |
Station Message Detail Recording. See Call Logging. |
| Station Message Detail Recording. |
Data recorded about calls made or received through a telephone system. This data can then be used for reporting. See Call Management. |
| Switch |
Allows central control of incoming call via a single operator. |