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CTI - Computer telephony integration |
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You can improve efficiency and enhance your relationship with customers by linking your telephone system to your computer network. Typical benefits include:
- Callers are answered more quickly and by appropriate staff
- Customer information can be displayed when the call rings thus making staff better prepared for the call
- Users can click straight to customer record or data entry screen & so can enter information or order details without delay
- Telesales staff can dial quickly and accurately by simply clicking on a telephone number
For example, you could benefit inbound ‘popping’ of customer details on your database, preview dialling and more…..
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TIM Professional - Call Logging
- Powerful, Intuitive Call Logging for Everyone
- See your calls live as they happen
- Log multiple PBXs on one single system
- Includes a powerful native web server - zero config!
- Access from anywhere using a standard web browser
- Produce fully customised telephone bills
- Includes advanced call tracking features
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You can improve efficiency and enhance your relationship with customers by linking your telephone system to your computer network. Typical benefits include:
- Callers are answered more quickly and by appropriate staff
- Customer information can be displayed when the call rings thus making staff better prepared for the call
- Users can click straight to customer record or data entry screen & so can enter information or order details without delay
- Telesales staff can dial quickly and accurately by simply clicking on a telephone number
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Doctors prescribe Patient Partner to ease appointment booking problems.
A new survey published in the summer of 2003 shows that the cost to the NHS of patients who fail to turn up to see their GP is £18 per missed appointment. Its findings reveal that with 442,307 missed appointments every week, the Doctors who took part in the survey decided that there needs to be a solution to the ongoing problem. The finding came from a survey published yesterday by DPP (Developing Patient Partnerships) and the Institute of Healthcare management after conducting research in 649 GP Practices.
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Many companies need to capture and retrieve calls with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction. Our call recording solutions provide everything you need and work with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen for your business and includes high level encryption.
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In a perfect world no-one would put their callers on hold, but it's a fact of life; the on hold and transfer buttons are used more than any other feature of your phone system - but we can make them work for your business.
We can turn dull waiting time into valuable marketing time and make it add value to your business and your brand.
We provide a full business audio service: from initial marketing and content advice to creative script writing, through to recording using a wide range of music and voiceover styles, including all UK accents, and most foreign languages too.
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