CRM integration
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You can improve efficiency and enhance your relationship with customers by linking your telephone system to your computer network. Typical benefits include:
- Callers are answered more quickly and by appropriate staff
- Customer information can be displayed when the call rings thus making staff better prepared for the call
- Users can click straight to customer record or data entry screen & so can enter information or order details without delay
- Telesales staff can dial quickly and accurately by simply clicking on a telephone number
For the odd user wanting to dial out from TAPI enabled programs such as Microsoft Outlook and GoldMine then on Siemens HiPath systems you can just use a USB cable and Siemens TAPI drivers with the appropriate phone and on Nortel BCM you just need licence codes.
For multiple users it is better to useSmartPhone which is client-server software that provides a range of features.
For multiple users it is better to useSmartPhone which is client-server software that provides a range of features.